FAQs | giftbasketcollections.com

STEP 1

Choose a gift

Select a gift professionally
curated to fulfill all your
gifting needs

STEP 2

Select card & personalize

From birthdays to thank yous
we have a variety of cards to
fit any occasion

STEP 3

Enter delivery information

Enter the recipient’s address,
mobile phone number, or
email address

STEP 4

Prepare for compliments

Within 24 hours your gift will be professional packaged and
delivered / shipped in style

Product Substitute

In the rare instance when demand outstrips supply of a particular item,
we will replace it with one of equal or greater value at no additional charge.

How long will the gourmet foods in my gift basket stay fresh?

The gourmet food in your gift basket will be best if eaten within 6 months from the time it is received. Many items will last longer, call us if you have a question about a specific item.

Do you deliver or ship wine?

Due to local ordinances we are not allowed to ship wine to certain states, therefore we do not offer delivery or ship wine anywhere at this time. However, if you are a local client and want us to add your favorite wine into the gift we will be happy to do so. Please inquire via email or phone call for details.

Can I ship my basket anywhere?

Almost anywhere! We CANNOT ship to PO Boxes, APO – FPO Boxes or foreign addresses. Due to custom regualtions, we are not able to ship gourmet fruits or any non packaged items.

Why do you need my recipient's phone number?

Due to Covid19 safety measures, we require recipient’s phone number to contact them if there is an issue with the delivery. We will not contact your gift recipients via phone unless we are having problems with delivery. If you do not have your recipient’s number you can provide us with your number.

Can I substitute an item in the basket or create a custom basket?

We can make substitutions or customize baskets if you order 25 or more of the same basket with a minimum purchase of $500. Find out more about our corporate gift programs.

I have more than 50 recipients on my order, can I still use your web site?

but you will probably find it easier to download our Excel Order Form link to complete all of your recipients’ information by upload and email us directly to giftbasketcollectionsnc@gmail.com

What is your discount policy for larger orders?

Order Total (Excluding tax and S&H)

$2,000 – $5,999
$6,000 – $10,999
$11,000 +

*Discounts cannot be combined with any other offer. Complete Online form here.

PAYMENT INFORMATION

What forms of payment does Gift Basket Collections accept?

We accept all major credit cards including Venmo, Cashapp and Zelle. We do offer invoicing on all pre-approved accounts (minimum $1000 first order). Terms are net 30 days from date of shipment.

Do you collect sales tax?

State law requires us to collect sales tax on all gift baskets delivered within the United States.